So you have pledged for a Kobold Press Kickstarter, and you want to know how to redeem your digital rewards (VTT keys, PDFs, digital map packs, etc.). Before you can redeem any rewards, you must let us know what products you have purchased and what account name (email address) you use in our online store so that we can attach coupons to the correct store account.
Tip: For Kickstarters since 2019, you tell us that that information (your store email account and the purchased products) via PledgeManager. Once we release the product complete, we will apply the coupons and notify you via an email to the store account so you can redeem the rewards.
To redeem your rewards, follow these steps:
- Go to the Kobold Press Store. Under the Store menu, select My Account.
- Log in. (When you filled out PledgeManager, you told us what email you use at the Kobold Press Store; be sure to log in using that address.)
No account? No problem!—If you don’t have an account on the Kobold Press Store, simply create one from the Register section of the login page or click Store > My Account > Create Account. Be sure to use the email address you gave us in PledgeManager
- In the menu on the left, click on Coupons.
This brings up a list of coupons for all rewards that are currently available to you. Note: If we haven’t fulfilled a reward yet, you won’t see a coupon for it. Don’t worry—we’re working hard on it!
- Click a coupon (the blue link) to add the product and the coupon to your cart. To select more than one, return to the Coupons page after each one.
- Once you have selected all of the items you want, click the cart symbol in the upper right corner of the screen.
- The Checkout process begins. You should see all of your rewards in your cart, and a corresponding discount that makes them free.
- Complete the checkout. If you have physical items in your cart, shipping will be collected at this time.
- Once you have completed checkout, if your rewards include PDFs, you’ll be able to download them immediately. Physical products typically ship within two business days. (For more information, see Frequently Asked Questions.