Frequently Asked Questions

Store Questions

How many downloads do I get for each product?

ne of the changes we made providing unlimited downloads of your digital files in the new store. A record will be kept in your account and you can access it from your account link.

Is there DRM on your download files?

We do not use DRM on Kobold Press PDFs, and we do watermark them. This is in the form of a small stamp in the footer of your downloaded files with account information; a watermark does not lock down any copying, pasting, or other functions. They’re your files.

I bought a PDF. How can I download it? 

Log in to the store using the account you placed the order with and click https://koboldpress.com/kpstore/my-account/downloads/  or navigate to Store > My Account > Downloads. A list of your PDFs display. On the right side, click the filename on the right under the Download column (not the product name under the Product column–that returns you to the product description in the store). 

Can I get a tracking number for my store order?

When we ship from our store, we send out an email with the tracking number on it. However, you can look it up in the store. Log in to the store using the account you placed the order with and click https://koboldpress.com/kpstore/my-account/orders/  or navigate to Store > My Account > Orders. Click the order number in question. Your tracking number is at the top of the order.

How to find my order number if I lost the email?

Log into your account on KoboldPress.com and either navigate to Store > My Account > Orders  or click this link: https://koboldpress.com/kpstore/my-account/orders/ 

How do I reset my account password?

If you’ve forgotten your password or need to reset it, use the following link:

https://koboldpress.com/kpstore/my-account/lost-password/

Do you have gift certificates?

When it comes to digital gifts, we have a few options:

  • We sell digital gift certificates that you can send to another’s email address. Make sure you know what email account they use for our KoboldPress.com store before sending, as it is tied to that account.
  • Alternatively, consider gifting a subscription to our Patreon, which sends out two smaller or one large Lair PDFs (it varies) and a print booklet each month.This Patreon expands the Midgard dark fantasy setting, player races, spell and weapon options, and more. You can join or cancel any time. It’s the 5e-compatible magazine subscription for the modern age. Learn more at: www.patreon.com/koboldpress

I bought a book somewhere else, can I get a free PDF copy?

Reseller store purchases are separate from the Kobold Press store, and they do not include a PDF bundle option. As such, PDFs are unavailable with those purchases.  Purchasing through our store often bundles a free or discounted PDF with print titles.

I bought a book somewhere else, it came damaged, can I get a replacement?

Reseller store purchases are separate from the Kobold Press store, and we cannot be responsible for their shipping. As such, we recommend working directly with the store from which you purchased the product. If they do not have inventory, you can request a refund and order directly from us.

My order came damaged. What do I do?

The kobolds work hard to provide great customer support. If you receive a damaged product, just snap a picture and send that and your order number to us at support@koboldpress.com. Likewise, if you have any questions, feel free to reach out. 

Return address for orders?

If you need to return a product for some reason, please ship it to :

Kobold Press c/o
Card Kingdom
5105 Leary Ave NW, 
Seattle WA 98107

Please include a note with your return stating “Please restock in inventory.”

I’m having trouble using PayPal to make a store purchase. What do I do?

Most issues with third-party payment options are temporary. First, verify that the PayPal service is running without issue. Use this link to check: https://downdetector.com/status/paypal/

If there are no issues, please reach out to support@koboldpress.com.

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