Store Questions
How many downloads do I get for each product?
You get unlimited downloads of your digital files in the store. Log in to your account and you can download from your account link.
Is there DRM on your download files?
We do not use DRM on Kobold Press PDFs, though we do watermark them. This is in the form of a small stamp in the footer of your downloaded files with your account information. A watermark does not lock down any copying, pasting, or other functions. They’re your files.
I bought a PDF. How can I download it?
Visit https://koboldpress.com/kpstore/my-account/downloads/ or navigate to Store > My Downloads in the top nav on the Kobold Press site.
Then log in to the store using the email account you placed the order with.
Once you log in, you’ll see a list of your PDFs on display. In the Download column, click the button with the filename to download. (If you click the link in the Product column, it returns you to the product description in the store).
Can I get a tracking number for my store order?
When we ship product form the warehouse, we send an email with the tracking number on it. Check your spam folder in case it got misrouted!
How do I find my order number if I lost the email?
You can look it up in the store. Visit https://koboldpress.com/kpstore/my-account/orders/ or log in and navigate to Store > My Account in the top nav. Then click on My Orders in the left nav.
Your current and past orders are in the table on the right. Click the order number you want to find tracking for. Your tracking number is at the top of the order.
How do I reset my account password?
If you’ve forgotten your password or need to reset it, use the following link:
https://koboldpress.com/kpstore/my-account/lost-password
Do you have gift certificates?
Yes! We sell digital gift certificates that you can send to an email address. Make sure you know what email account they use for our KoboldPress.com store before sending, as the certificate is tied to that account.
I bought a book somewhere else. Can I get a free PDF copy?
Reseller store purchases are separate from the Kobold Press store, and they do not include a PDF bundle option. As such, PDFs are unavailable with those purchases. Purchases through our store often bundle a free or discounted PDF with print titles.
I bought a book somewhere else, and it came damaged. Can I get a replacement?
Reseller store purchases are separate from the Kobold Press store, and we cannot be responsible for their shipping. We recommend working directly with the store from which you purchased the product. If they do not have inventory, you can request a refund and order directly from us at support.koboldpress.com.
My order came damaged. What do I do?
The kobolds work hard to provide great customer support. If you receive a damaged product, just snap a picture, and send that and your order number to us at support.koboldpress.com.
If you have any other questions, feel free to reach out.
How do I return an order?
If you need to return a product for some reason, contact us at support.koboldpress.com.
I’m having trouble using PayPal to make a store purchase. What do I do?
Most issues with third-party payment options are temporary. First, verify that the PayPal service is running without issue. Use this link to check: https://downdetector.com/status/paypal/
If there are no issues, please reach out at support.koboldpress.com.
